TERMS & CONDITIONS

INSURANCE POLICY COVERAGE:

• Southeast Wisconsin Gutter Cleaning LLC maintains a General Liability Insurance policy at all times.
• All work is to be completed by Southeast Wisconsin Gutter Cleaning LLC employees ONLY. We do not use any sub-contractors or 1099-Workers.
• It is agreed upon and understood that the Customer represents their properties roof to be structurally sound and is able to withstand the weight of workers and their tools. In the event that the roof or structure does not meet these conditions, any resulting damages are the sole responsibility of the Customer. Southeast Wisconsin Gutter Cleaning LLC shall not be responsible for said damages. This includes but is not limited to broken, cracked, or ripped roofing shingles (asphalt, tile, slate, cedar, etc.), fascia, siding, roof decking, and rafter boards.

GUTTER CLEANING TERMS & CONDITIONS:

• A gutter cleaning consists of the removal of solid debris accumulated inside of the gutter and downspout system all the way to the ground. Every downspout will be confirmed to be free of debris or obstructions. 
• Underground drainage systems are NOT included.
• We use a variety of methods to clean the inside of gutter systems such as water hoses, gas-powered blowers, gutter scoops, and hands to collect and bag all debris. Our employees will use whichever method is determined to best complete the job in full unless otherwise requested by the Customer prior to date of the scheduled appointment. 
• No warranties, expressed or implied, are offered under this agreement. Southeast Wisconsin Gutter Cleaning LLC shall not be responsible for property damage of any kind caused either directly or indirectly by water related damage to include but not limited to mold, mildew, drywall, landscaping, windows, siding, wood trim, or structural damage.
• Customers must provide Southeast Wisconsin Gutter Cleaning LLC with notice of any damage to the property that the customer suspects to be caused by Southeast Wisconsin Gutter Cleaning LLC within 7 calendar days following completion of the services provided.

GUTTER CLEANING ESTIMATES/QUOTES AND PRICING:

• All gutter cleaning estimates/quotes are approximate costs.
• We take into account the following when creating all estimates/quotes:
  • Total Linear Footage of Gutters
  • Size of Home or Building (1 Story, 2 Story, 3 Story)
  • Walkability and Pitch of Roof
  • Type of Shingles/Roofing (Asphalt, Cedar, Tile, Slate, Steel, etc.)
  • Level of Difficulty Reach Certain Gutters
  • Amount of Debris Inside of Gutters
• Once scheduled, the gutter cleaning estimate/quote will generally not change. In the event that it needs to increase, this will be discussed with the Customer prior to the work being completed.
• Common occurrences where the estimate/quote requires to be adjusted is when an issue is identified while the service is being completed and additional parts and materials are needed to fix the issue.
• We have ZERO hidden fees or charges.
• Upon completion of a Customers first gutter cleaning, we reserve the right to adjust our pricing accordingly for any future services. For example, if we found that the job took twice as long as anticipated, any future services will be adjusted to reflect a more accurate price for the amount of work required. 

PAYMENTS:

• Payments for ALL customers are due upon completion of services unless otherwise agreed upon by Southeast Wisconsin Gutter Cleaning LLC.
• Upon completion of services, an electronic invoice will be emailed to the email on file provided by the customer. 
• Accepted payments include the following:
  • Cash
  • Check
  • Venmo
  • Credit/Debit (+3.4% processing fees)
• Customer agrees and accepts these terms.
• No further work will be performed for past due accounts until all past due invoices are paid in full.

100% SATISFACTION GUARANTEED:

• Gutter cleaning services are backed by a 30-Day Clog Free Guarantee! If you have a problem within 30 days of your gutter cleaning service, please be sure to let us know within 30 days of the completed services. We will send an authorized representative to investigate the concern.
• This guarantee ONLY covers the removal of debris that is determined to have been missed or overlooked during the original service. This guarantee does NOT cover any additional or new debris that has accumulated since the original service. 

RESCHEDULING OF SERVICES:

• Due to the weather, the unpredictable duration of each service, routing efficiency, employee concerns, unforeseen circumstances, etc., ALL appointments are subject to change at any given time.
• Your presence is NOT required for any of the services provided.

REFFERAL PROGRAM:

• Refer a family member, friend, or neighbor and receive a 15% discount on your NEXT gutter cleaning service.
• Rules/Eligibility:
  • Must be an existing customer to refer a new customer.
  • Referred customer must have received their gutter cleaning service and paid the invoice in full.
  • In lieu of 15% discount, customers can opt to receive a $10 Gift Card to a local store (Exclusions apply).

GROUP RATES:

• Interested in having 3 or more homes cleaned on the same day within the same neighborhood? We offer a 15% Group Rate Discount for homes that can coordinate amongst each other to have their gutter cleaning service completed all on the same day!
• This program is great for spring or fall where gutter cleaning services are most necessary and needed. 

PACKAGE DEALS:

• Take advantage of our Package Deals and save money!
• DELUXE PACKAGE:
  • Includes all services that are included with a regular gutter cleaning service.
  • Includes a total of 2 gutter cleanings! (Spring and Fall)
  • Recommended for homeowners with minimal to moderate trees surrounding their home.
  • A 20% savings!
• PREMIUM PACKAGE:
  • Includes all services that are included with a regular gutter cleaning service.
  • Includes a total of 3 gutter cleanings! (Spring, Summer, and Fall)
  • Recommended for homeowners with moderate to large amounts of trees surrounding their home, specifically ash, oaks, pines, and maples.
  • A 25% savings!